Contact
Talk to a human
No ticket queue theatre and no chatbot loop — messages reach the people who build the product.
Where to reach us
Support
Something broken or behaving oddly? Mail support@vinttrack.com and we usually reply within a working day.
Billing
Invoices, plan changes and refunds go to billing@vinttrack.com. Include the email on the account.
Partnerships
Agencies, communities and anyone reselling at scale — talk to us at hello@vinttrack.com.
Before you write
How fast do you reply?
Usually within one working day. Paid plans are prioritised, and Agency accounts get a named contact.
Do you offer onboarding help?
Yes. Agency includes white-glove setup and closet migration; anyone else can book a walkthrough via support.
Where are you based?
We are a small distributed team across Europe, working roughly to CET hours.
Reporting a bug?
Include your browser and version, which shop it happened on, and roughly when. If the activity log shows the action, a copied line from it saves us both a round trip.